Rock Exotica Enforcer Recall

Download a hard copy of the Enforcer Recall document (PDF):

Enforcer Recall.pdf

Download a revised copy of the Enforcer Tech Notice (PDF):
Enforcer Tech Notice.pdf

Customers in North America should click here:
Online Return Form (Canada & US customers only)

Safety Recall for the Enforcer (with expanded lot numbers)

The swivel eye on some Enforcers may not be secure and in certain conditions might unscrew. This was discovered due to an incident that occurred. This recall is to improve the security of the swivel eye and to issue new user instructions specifying that the Enforcer swiveling action is for orientation, not high speed or multiple rotations.

We will do everything we can to ensure that this recall causes the least amount of inconvenience to our customers. In addition to the safety modification, we will calibrate your Enforcer for free (normal cost is $100) and send it back with a free carabiner.

What happened:

A user had an Enforcer connected to a steel cable, or wire rope. As the cable was loaded it unwound, twisting the Enforcer’s swivel eye and the friction generated unscrewed the bolt holding the swivel and it came apart.

Why it happened:

The Enforcer is assembled in a special room on its own assembly line, due to the electronics. The bolt is secured with epoxy and a setscrew, but our examination showed that there should have been more epoxy on the bolt thread. Under normal conditions of orienting the Enforcer the bolt would not come out. But subject to the steel cable twisting as it was being loaded it was not secure enough and the bolt unscrewed.

What they will do:

Rock Exotica will replace the setscrew with a pin that goes through the aluminum part and into a hole in the steel bolt. This is strong enough that even if used with highly-loaded multiple rotations, it cannot unscrew. However, please don’t use it that way (see next section).

Which Enforcers are affected?

Enforcer units subject to recall used the epoxy/setscrew combination, which include all units manufactured prior to September 2nd, 2016.

Identify serial number & manufacturing date on your Enforcer

Inspect the 10 digit serial number on your device to determine whether your Enforcer is subject to recall. As shown below, the first two digits of the number refer to the year of manufacture. The three digits following the year of manufacture refer to the day of manufacture during the year. All units indicating a manufacture date prior to 16246XXXXX (manufactured in 2016 on the 246th day of the year) are subject to recall. All units produced ON or AFTER this date are NOT subject to recall. The serial number is laser engraved on the side or back of the device.

Why the Enforcer should not be used for high-speed or multiple rotations:

The swivel action of the Enforcer was designed to orient it so you can see the display. It rotates on plain washers and is a poor choice for multiple rotations under load. The washers are not efficient and will wear quickly and may potentially affect the accuracy of the force readout. Ball bearing swivels are the only choice for multiple rotations.

Be careful using steel cable or wire rope with any kind of swiveling device:

Steel cable, or wire rope, is twisted in manufacture and can unwind vigorously when loaded with a swivel in the system. This can create several issues, including significant loss of strength. There are special cables made that do not try to unwind when loaded. Only these should be used and only by experienced people.

How to send your Enforcer to Rock Exotica:

Follow the instructions below based on your region or country:

NORTH AMERICA

Customers in North America should click here: Online Return Form (Canada & US customers only)
Please be ready to provide the following information:

• Serial number


• Name


• Address


• Phone


• Email


• Place unit was purchased

We will send you a self-addressed UPS label to the email account you provide us.

SOUTH AMERICA

Customers in South America should contact recall@rockexotica.com for more information.

EUROPE

Customers in Europe should go to www.enforcer.rockexotica.de for instructions (you will be returning it to our distributor in Germany).

ASIA

Customers in HONG KONG should contact www.icecrown.mountaineering.hk

Customers in KOREA should contact www.denalicompany.co.kr

Customers in SINGAPORE should contact www.camperscorner.com.sg

Customers in THAILAND should contact www.seaairthai.com

AUSTRALIA

Customers in Australia should contact www.southerncross.net.au

NEW ZEALAND

Customers in New Zealand should contact www.treetools.co.nz

If your location is not covered above, contact the dealer or distributor who originally sold the Enforcer or contact recall@rockexotica.com for more information.

Turnaround time:

Our goal is to send your Enforcer back within 3 weeks, if not sooner, depending on volume of units received. We will ship by ground, which can take up to another week.

When you need to send your Enforcer to us:

Please send it in by the end of February 2017. If you do not hear about the recall until after that, we will still accept and modify it.

You can still use your Enforcer if:

It is mandatory that you send your Enforcer in for the safety modifications as soon as possible. However, you can temporarily use it before sending it if you install a backup. Users are allowed to attach a PPE rated sling with MBS of 22 kN and a maximum of 25 cm (10 in) in length to the carabiners on either side of the Enforcer.