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Shipping Carrier Contacts

The following is a list of carriers Amazon uses for deliveries. If you have an issue with your delivery, you can contact the carrier directly.

 

Common Carrier Tracking InformationContact Information
UPS Phone: 1-800-742-5877
U.S. Postal Service Phone: 1-800-222-1811
FedEx Phone: 1-800-463-3339
DHL Express Phone: 1-800-225-5345
   
Other Carrier Tracking InformationContact Information
ABF Freight System Inc. Phone: 1-877-609-5681
Australia Post Phone: (within Australia) 13-POST-13-7678; (outside of Australia) +61-3-8847-9045
CEVA Logistics Phone: 1-844-215-0640
DB Schenker Phone: 1-800-225-5229
Deprisa Phone: (from Bogotá) 4051405 / (rest of country) 01 8000 519393
ECMS EXPRESS Phone: 1-855-266-9299
Fidelitone Phone: 1-844-524-6320
i-parcel Phone: 1-888-472-7235
Israel Post (ILP) Phone: +972-076-887-1216
Innovel Solutions Phone: 1-888-460-5404
Landmark Global Phone: 1-519-737-9101
LaserShip Phone: 1-804-414-2590
Lonestar Overnight Phone: 1-800-800-8984

Menlo Worldwide/UPS Supply Chain Solutions

Phone: 1-800-443-6379
Non Stop Delivery (NSD) Phone: 1-844-401-9082
OnTrac Phone: 1-800-334-5000
Parcel Pool Phone: 1-877-727-2354
Pilot Phone: 1-877-549-0160
SF Express Phone: +011 852-2730-0273
TForce Final Mile Phone: 1-855-396-2639
WnDirect Phone: 1-516-254-4540 (4:00 a.m. to 6:30 p.m. EST)
XPO Logistics Phone: 1-844-285-5279
 
Important: Some national carriers use regional carriers to deliver your package. When this happens, your tracking information may not be accurately reflected on the national carrier website.
 

Some exceptionally large or heavy items may be shipped by a specialty carrier such as CEVA, ABF, Pilot, or XPO. Parcel Pool is used for standard deliveries to Alaska and Hawaii, and OnTrac is used for same-day deliveries to Seattle.